customer satisfaction

marzo 14, 2017

Saponetti Case Study

By Nikki Self, Co-Owner of Saponetti Saponetti is Toronto’s only soap refill delivery service. Every day we help consumers make sustainable choices by providing a convenient […]
febrero 21, 2017

How to grow your product-based business with the power of referrals

A lot of businesses miss out on the power of testimonials and referrals. You may spend a ton of time on social media, but did you […]
diciembre 4, 2015

Goal setting success

LET’S BE HONEST… We have all written goals that we don’t execute.Hello? Eating better and exercising new years resolutions…I’m a business strategist, I do this for […]
octubre 24, 2015

WHY I’M «ALL BUSINESS» BUT I DON’T FORGET MY SPIRITUAL SIDE

  I’m a business coachsultant and I work with small businesses. I have 8 years of business education, I’m type A, super structured and help people […]
octubre 21, 2015

BEING A PUSHY TELEMARKETER HASN’T WORKED SINCE THE 80s

Last week I talked about how chasing clients is counterproductive, today I’m going to talk about intrusive tactics to communicate with potential clients and ask them […]
enero 19, 2015

Are you driving customers away from your site?

Businesses focus on the traffic on their site, that is great, but a lot of them lose focus after that and don’t realize that potential customers […]
enero 11, 2015

The ONE THING to focus on 2015

If you can only focus on one thing to grow your business, it has to be customer service! People demand personalized services that are made specifically […]
enero 9, 2015

How to generate trust through your website?

Potential customers need to trust you before they buy from you; correction, they need to trust you even before they read your blog or watch your […]