opinions

febrero 21, 2017

How to grow your product-based business with the power of referrals

A lot of businesses miss out on the power of testimonials and referrals. You may spend a ton of time on social media, but did you […]
octubre 21, 2015

BEING A PUSHY TELEMARKETER HASN’T WORKED SINCE THE 80s

Last week I talked about how chasing clients is counterproductive, today I’m going to talk about intrusive tactics to communicate with potential clients and ask them […]
enero 19, 2015

Are you driving customers away from your site?

Businesses focus on the traffic on their site, that is great, but a lot of them lose focus after that and don’t realize that potential customers […]
junio 13, 2014

How customer experience relates to satisfaction

Research has shown (Leaf Van Boven of the University of Colorado) that people derive more pleasure from buying experiences than buying products. What does that tell […]
mayo 22, 2014

Selling is Human series: Why the customer is King and we are all in sales

I just finished reading this amazing book by Dan Pink: Selling is Human. I learned a lot from it and I will share my thoughts on […]