customer service

noviembre 29, 2014

What’s the difference between a business plan and a business model?

This is a commonly asked question, and a very important one to answer, since business planning is the first thing you must do for business success. […]
junio 13, 2014

How customer experience relates to satisfaction

Research has shown (Leaf Van Boven of the University of Colorado) that people derive more pleasure from buying experiences than buying products. What does that tell […]